Terms and Conditions of use

Browsing and use of www.lindelepalais.com are regulated by these Terms and Conditions of Use. Browsing and using the website, as well as purchasing items from www.lindelepalais.com implies that you have read, understood and accepted these Terms and Conditions of Use.

Products purchased from www.lindelepalais.com (the “website”) are sold directly by L’INDE LE PALAIS S.r.l. ("L’INDE"), with registered headquarters in Italy, at Via Ca’ Ricchi 7, 40068 San Lazzaro di Savena, Bologna, Business Reg. No., Tax ID, and VAT reg. no. 02522021209.

For any assistance requirements, it is possible to check the FAQs section, which contains information about ordering and shipping, refunds and returns for products purchased at www.lindelepalais.com, registration on the website, suggestions and other general information about services provided by L’INDE, or you can contact the Customer Service.

For any other legal information, please see the General Conditions of Sale, Right of Withdrawal and Privacy Policy sections of L’INDE.

L’INDE may amend or simply update these Terms and Conditions of Use, wholly or in part. Amendments and updates to the website Terms and Conditions of Use will be made known to website users as soon as they are implemented and will become binding as soon as they are published on the website in this section.

Browsing and use of the website, including viewing the web pages, communication with L’INDE, the possibility to download product details and the purchase of same from the website, are all user activities performed exclusively for personal use and with no intent to carry out business, entrepreneurial or professional activities.

The user is solely and exclusively responsible for the use of the website and its contents.

L’INDE cannot be considered responsible for any use of the website or contents of same by any of its users, which does not conform to current law.

 Specifically, the user is solely and exclusively responsible for the communication of incorrect or false information or details concerning third parties if these latter have not given their consent, as well as with regard to any incorrect use of same.

Since any material is downloaded or otherwise obtained through use of the service chosen by the user, any responsibility for damage to computer systems or loss of data as a result of said downloading operations, will lie with the user and cannot be ascribed to L’INDE. L’INDE refuses to accept any responsibility for damage arising from the impossibility to access services on the website or any damage from unforeseen circumstances, force majeure or caused by third parties, such as from viruses, damage to files, errors, omissions, interruption to services, deletion of content, network or provider connection problems, electronic or telephone connections, unauthorised access or alteration to data, to failed and/or faulty operation of electronic equipment belonging to the user.

Users are responsible for keeping and correctly using their personal data, including credentials that allow access to reserved services as well as any harmful consequence or prejudice that may be caused to L’INDE or third parties following incorrect use, loss or removal of said information.

 

1. Privacy Policy

Please read the Privacy Policy with care; it will also be applied in the event that users access the website and services without making any purchases. The Privacy Policy helps to understand the way in which L’INDE collects and uses personal data and the aims of this use.

 

2. Intellectual Property Rights

The contents of the website, such as, works, images, photographs, dialogues, music, audio and video, documents, drawings, figures, logos and any other material, in any format, published on the website, including menus, web pages, graphics, colours, outlines, tools, typeface and design of the website, diagrams, layouts, methods, processes, functions and software that are part of the website are protected by copyright and all other intellectual property rights belonging to L’INDE and other owners of said rights. All reproduction, either completely or partially, of any form, of the website and its consent, without the written consent of L’INDE is prohibited. In case of breach of this, L’INDE will take action for damages and to eliminate any conduct that is unlawful and/or detrimental to its property rights.

 

3. Trademarks and domain names

L’INDE is the sole owner of the logos and registered trademarks "L’INDE LE PALAIS" and “lindelepalais.com" and of all other distinguishing marks including the words "L’INDE LE PALAIS", including the domain name "lindelepalais.com".

All other distinguishing marks used on products sold through the website are registered by their respective owners and used on the website for the sole purpose of distinguishing, describing and publicising the products on sale on the website.

L’INDE and all other owners of registered trademarks have the right to make exclusive use of their respective trademarks.

No use of registered trademarks published on the website is permitted, without the consent of L’INDE or any other trademark owner; nor is it possible to use the marks on products or services that are not akin to those belonging to L’INDE or other trademark owners.

The majority of the trademarks on the website refers to products on sale on the website are famous brands, well known to the general public and to all users of the website.

Any unauthorised use of these trademarks or uses that do not comply to law, is prohibited and will involve civil or criminal legal consequences. Under no circumstances is it permissible to use these trademarks or any other distinguishing mark on the website to take unfair advantage of the distinctive character or fame of this trademark or in such a way as to prejudice same and their owners.

 

4. Links to other websites

The website contains links to other sites that have no ties to lindelepalais.com or L’INDE.

L’INDE does not control or monitor these websites or their contents. L’INDE cannot be held responsible for the contents of these websites or the rules implemented by same, including with regard to your privacy and to the processing of your personal data while you browse.

We therefore ask you to pay attention when connecting to these sites using the links on this website and to carefully read their terms and conditions of use and privacy policy. We must also remind you that these Terms and Conditions for Use and the Privacy Policy of L’INDE are not applied to the websites managed by parties other than L’INDE.

The website provides links to other websites solely to facilitate searching and browsing for its users and to make it easier to connect to other sites on the web.

The presence of links does not imply any recommendation or signalling by L’INDE to access or browse the websites, nor does it imply any guarantee about the contents of same, or the services or goods they supply and sell to Internet uses.

 

5. Content warning

L’INDE has implemented all processes to make sure that no content describing or representing scenes or situations of physical or mental violence is put on line, or content that may offend the sensitivity of the users of its website, or may be considered offensive to civil society, human rights and to personal dignity.

In all cases L’INDE cannot guarantee that the contents of the website are appropriate or legal in countries outside Italy. Users who decide to access the website from these countries are fully aware of the legal consequences and sanctions that they risk and will be solely responsible for compliance with local laws.

L’INDE has also implemented all precautions to ensure its users that the contents of the website are accurate and do not contain incorrect information or information that is out of date with regard to its publication on the website and as far as possible, successively.

However, L’INDE does not accept any liability for the accuracy or completeness of the contents it publishes on the website, with the exception of its liability for fraud or wilful misconduct, and unless otherwise provided for by law.

L’INDE also cannot guarantee users that the website will operate continuously, without interruption, errrors, or malfunctions caused by connections to the Internet.

For any problem found with using the website, please contact our Customer Service.

L’INDE has implemented technical and organisational measures to safeguard the security of its services on the website, the integrity of data concerning traffic and electronic communication with regard to forms of use that are not permitted, as well as to prevent risks of dispersion, destruction, and loss of data or information - confidential or otherwise - about its users, present on the website, or access that is unauthorised or not compliant with law, to the aforementioned data and information.

Terms and Conditions of sale

The offer and sale of products on the website www.lindelepalais.com (“Website") are regulated by these General Conditions of Sale.

Products purchased from the website are sold directly by L’Inde Le Palais S.r.l. ("L’INDE" or the "Vendor"), with registered headquarters in Italy, at Via Ca’ Ricchi 7, 40068 San Lazzaro di Savena, Bologna, Business Reg. No., Tax ID, and VAT reg. no. 02522021209.

For any assistance requirements, it is possible to check the FAQs section, which contains information about ordering and shipping, refunds and returns for products purchased at www.lindelepalais.com, registration on the website, suggestions and other general information about services provided by L’INDE, or you can contact the Customer Service.

 

1. Business policy

1.1 The Vendor offers products for sale through the website and carries out its e-business activities exclusively for end users who are “consumers". “Consumers" are considered any individual interacting with the website for purposes not to do with any business activities, trade, or professional activities performed.

Users who are not end consumers are kindly asked not to purchase products from the website. L’INDE will have the right not to accept or consider purchase orders from subjects that are not end consumers or any other purchase orders that do not comply with the General Conditions of Sale or with the Terms and Conditions of Use.

1.2 These General Conditions of Sale exclusively regulate the offer, forwarding, and acceptance of purchase orders for products on the website, between the website users and the Vendor.

1.3 The General Conditions of Sale do not regulate the supply of services or sale of products by subjects other than the Vendor which may be present on the website via links, banners or other hypertext links.

 

2. How to conclude a contract with L’INDE

2.1 To conclude a purchase for one or more products on the website, it is necessary to complete the e-order form and send it to the Vendor, electronically, following the instructions.

2.2 Before completing the purchase of items by transmitting the order, the customer is asked to read the General Conditions of Sale and the Right of Withdrawal with care. During the purchasing process, customers will also be shown a summary of contract and commercial conditions applied to the purchase of items, which also links back to the General Conditions of Sale, and a summary of information on the basic features of each item ordered, together with the relevant price (including all applicable taxes or duties), accepted payment methods, types of delivery available, and shipping and handling costs.

2.3 The order form, which will open immediately before the purchase can be completed, will contain the basic features of each item ordered, the price, (including all applicable taxes or duties), the shipping costs (including any additional costs for a specific and/or faster, non-standard shipping or delivery method chosen). The sales contract is concluded when the Vendor electronically receives the order form and after this has been checked to ensure all information entered is correct.

2.4 The order form will be stored on L’INDE’s database for the time period necessary to issue the order and in any case, for the time required by law. Customers can access their orders by entering the “My orders” section in their personal area, which will be created once they have registered on the website.

2.5 The language regulating the contract with the Vendor is Italian. Any texts in other languages are therefore subordinate to the Italian version.

2.6 Once the contract has been concluded, L’INDE will accept the purchase order.

2.7 The Vendor may decide not to accept orders that are not accompanied by sufficient guarantees of payment or which are incomplete or incorrect, or in the event that products should become unavailable.

In these cases, we will inform the customer by email that the sales contract has not been concluded and that the Vendor has not processed the order, specifying the reasons.

Should the products presented on the website become unavailable or no longer on sale at the time of sending the order, the Vendor will be responsible for communicating that said items are not available, in good time and in any case, no later than thirty (30) days from the following day after receipt of the order. In case of the order being sent and the amounts being paid, the Vendor will refund the payment, without undue delay and the contract between the parties will be considered terminated.

2.8 Electronic transmission of the order form implies customer’s unconditional acceptance, in relations with the Vendor, of these General Conditions of Sale. Users who do not agree with any of the terms listed in the General Conditions of Sale are kindly asked not to submit an order form to purchase items from the website.

2.9 By sending in the order form, the user confirms that they are aware of and accept the General Conditions of Sale and any other information included on the website, including that referred to in links, and including the Terms and Conditions of Use and the Privacy Policy as well as the information on the Right of withdrawal.

2.10 When the contract is concluded, the Vendor will send an email to the customer containing a receipt for the purchase order, together with the General Conditions of Sale and a summary document for the Right of Withdrawal and in any case, all information already available in the trading and contract conditions as viewed before proceeding to make the purchase.

2.11 We remind you that the item being purchased is destined exclusively to the country from which the order is made and therefore, if the user decides send the product to a different country, they will be responsible for said introduction and for compliance with all of the standards and restrictions that may apply, both in terms of export from the country in which the item was purchased and of import in the country to which it is being taken. L’INDE refuses to accept any liability to this regard.

2.13 It is possible to pre-order items from the website if these are intended for arrival over following months (the items will be marked inside the PREVIEW section or marked as becoming available at a later date). The availability date marked will be the one confirmed to L’INDE by the suppliers.

In case of payment by Credit Card or PayPal, the amount will be charged on the date of order.

For pre-ordered items for which payment is made by bank transfer, payment must be sent no later than 48 hours from the time of order.

L’INDE refuses to accept any responsibility for changes on the date of delivery, for cancellations or changes to pre-ordered garments due to changes in supplier production.

In cases in which pre-orders cannot be issued, the amount paid by the customer will be credited to the original transaction.

Pre-ordered items will be dispatched as soon as they become available.

The country stated in the shipping address for the pre-order cannot be changed.

 

3. Guarantees and indications for item prices

3.1 The website exclusively sells top-quality, luxury brand products. These products are purchased directly by the Vendor from fashion houses, manufacturers and retailers that are all carefully selected for their stringent quality controls.

3.2 The Vendor does not sell used items, products with irregularities or of a lower quality than the standard items offered on the marketplace. Only high-fashion items marked as “vintage”, offered on the website in a specific section of the website and due to their particular nature, may be used and/or worn condition due to the specific nature of the product type. In the description of every vintage product, L’INDE will be sure to specify the condition of the item presented in the event this differs from the standards offered on the market.

3.3 The essential characteristics of each item are provided on the website, on the details for each. The images and colours of the products sold through the website may in any case not correspond exactly to the actual item due to the effects of the browser and screen used.

3.4 The official currency on the website is the euro.

All payments and financial transactions on this website will be made in euro. Any prices given in other currencies are purely intended as a guideline to provide the user with a better idea of the currencies.

For purchases from countries using currencies other than the euro, the total charged to the credit card or PayPal account may vary according to exchange rates and the application of any bank commission or charges. Similarly, in case of cancelled orders and/or returns by the customer, the refund will be made in euro and the amount credited may be affected by the exchange rate.

3.4 Product prices may be subject to updates. It is important to check the final sales price before submitting the order form.

3.5 Purchase requests for items from countries where said items are not viewable on the website may not be accepted by the Vendor.

3.6 All products are complete with ID tag. In case of returns, this tag should not be removed from purchased items of which it is an integral part.

3.7 Users are responsible for any reduction in value of the product purchased from the website resulting from any use other than that strictly necessary to check the nature and characteristics of same. Therefore, the Vendor, in case the right of withdrawal is exercised, will have the right not to accept returns or not to refund the whole purchase price for the items in the event that said items no longer have their tags, or their essential characteristics or quality have been altered in any way, or they have been damaged, as explained in section 8.10. 

 

4. Payment

4.1 Orders and shipping can be paid using one of the methods stated in the order form.

4.2 In case of payment by credit card, the financial information (for example, the credit/debit card number and expiry date) will be directly forwarded, using encryption technology, to the payment service provider who manages the relevant distance e-payment services, without third parties having access to it in any way. This information will never be made available to the Vendor except to complete the purchasing process, to issue refunds in cases of returns,  following the exercise of right of withdrawal, or when it is necessary to prevent or inform the police of any fraud committed on the website. Payment details are made directly by the payment service provider without any processing, passages and/or storage of electronic payment data by the vendor.  The purchase prices of products and shipping and delivery costs, as stated on the order form, will be charged to the customer from the time of shipping purchased products.

 

5. Promotional Codes

5.1 Customers who sign up for the lindelepalais.com newsletter will receive updates on special offers together with promotional codes that may be added to their carts during the purchasing process. Each code has a starting date and an expiry date, and this time limit will not be extended in any way. Discount offers cannot be used together unless otherwise specified.

5.2 In the event that a customer intends to exercise the right of withdrawal, as stated in art. 52 of the Consumer Code and return an item to which a promotional code was applied, the standard returns process is will be applied, as stated in the Returns section.

 

6. Shipping and delivery of products

6.1 To find out the specific methods for shipping and delivery of products, please see the section Shipping information. Please carefully read this section since the information it provides is an integral and substantial part of these General Conditions of Sale and therefore, you are considered that you are fully aware of and have accepted them at the time of sending in your order form.

 

7. Customer Assistance

7.1 It is possible to request any information through our assistance services, contaacting our Customer Service.

 

8. Right of withdrawal

8.1 The customer has the right to withdraw from the contract with the Vendor, with no penalty charge and without having to state the reason for this, within fourteen (14) days from receipt of the items purchased from the website.

8.2 To withdraw from the contract, the following methods are available: a) using the Returns form to complete and send, directly on line, through the website; b) sending an explicit declaration of the decision to withdraw from the contract to the Vendor.

If the customer chooses to use the Returns form to be transmitted directly online through the website, the Vendor will send email confirmation of receipt of the request to withdraw.

When the customer chooses to send in a declaration of withdrawal, the proof of correct and timely exercise of the right of withdrawal remains with the customer.

Before sending back any goods, the customer must have received an acceptance email from the Vendor, complete with an authorisation code; return shipments shall be clearly marked with the returned item authorisation code on the outside of the packaging.

8.3 Once withdrawal has been exercised and the acceptance email received from L’INDE, the customer shall return the items, delivering them to the courier (postal or private service but in any case, shipping must be tracked) for shipping, no later than fourteen (14) days from the date of informing the Vendor of the intention to withdraw from the contract.

8.4 The customer will be required to pay the costs for returning purchased items unless the Vendor has expressly waived these costs at the time of accepting the return and provided that the customer uses the courier stated by the Vendor in the return form and/or in the email accepting the request to return an item. In case of purchases made from countries outside the European Union, the customer will be required to pay any customs charges met by L’INDE for the return of items into Italy.

8.5 If the customer decides to use the courier named by the Vendor, they will not have to pay the costs for returns. Payment of costs to return purchased products will be made by the Vendor on the customer’s behalf, which therefore frees the customer from any obligation to make direct payment to the courier. The Vendor will deduct the amount paid for standard shipping of the returned items from the amount of the refund.

8.6 If the customer decides to use a method other than the courier named by the Vendor, they will be responsible for payment of the costs for the returns.

8.7 Right of withdrawal - as well as compliance with the terms and methods described in the above points 8.1, 8.2, 8.3 and 8.4 - will be considered as exercised correctly if also compliant with the following conditions:

the Return form, correctly sent online through the website or other explicit declaration of the customer’s decision to withdraw from the contract, must be correctly completed and sent to the Vendor within fourteen (14) days of receipt of the products;

items must not have been used, worn or washed;

the original ID tag, which is an integral part of the product, must still be attached to the products along with any disposable seal.

Products must be returned in their original packaging (in case of audio CDs, books, design items, the package must have its original seals. Customers who wish to return a kit, must return all of the items of which it is composed);

returned items must be delivered to the courier no later than fourteen (14) days from the date of informing the Vendor of the intention to withdraw from the contract.

items must not be damaged.

8.8 If the Right of Withdrawal is exercised according to the methods and terms stated in section 8, the Vendor will refund any sums already paid for the items according to the methods and terms stated.

8.9 Refunds will be paid to the customer according to the methods and within the time stated in art. 9.2, and in any case, no later than fourteen (14) days from the date on which the Vendor was informed of the intention to use the right of withdrawal. The Vendor will implement the refund procedure once the correct execution of the terms and conditions above has been checked, as stated in section 9.

8.10 If the methods and terms for exercising the right of withdrawal have not been complied with, the customer will not have the right to a refund for the sums already paid to the Vendor. Within 14 days from the sending date of the email stating refusal of the return, the customer may opt to have the items returned to them, at their expense and in the same condition in which they were returned to the Vendor and informing the Vendor of this choice and according to the method that will be notified to them. If this is not the case, the Vendor may keep the items, as well the sums paid for their purchase.

 

9. Refund time and method

9.1 After the product has been returned, the Vendor will make the necessary checks of the conformity of the items under the conditions and terms stated in section 8. In case the checks are positive, the Vendor will commence the process to make the refund to the customer. In case the checks are not positive, the Vendor will inform the customer, by email, of the reduction in the value of the returned items, due to failure by the customer to comply with the conditions in section 8.7. At the same time, the Vendor will inform the customer that the amount will be deducted from the purchase price paid by the customer for the returned items and will make a partial refund, without prejudice to the alternative, which is to accept, at their own expense, the items in the same condition as returned to the Vendor and according to that stated in the above section 8.10.

9.2 Whatever method of payment used by the customer, the refund, whether full or partial, will be processed by the Vendor in the smallest possible amount of time, according to art 56, subsection III of the Consumer Code, and in any case, within fourteen (14) days from the date on which the Vendor was informed of the customer’s intention to exercise the right of withdrawal and the check of returned items. 

9.3 The Vendor will make the refund in euro, using the same method of payment as used by the customer to make the purchase. When there is no correspondence between the recipient of the item stated on the order form and the person who paid for the purchase, the sum will be refunded by the Vendor, in case of exercise of the right of withdrawal, to the person who made the purchase.

9.4 The Vendor will state the courier to use to return items (UPS, DHL, etc.). Using a courier service, stating the authorisation number for the return, as provided by the Vendor, the customer may return items to the Vendor without paying the additional costs directly. According to the methods and terms set out for exercise of the right of withdrawal, this method will allow Vendors to make direct payment, on the customer’s behalf, of the costs for returning the purchased items, freeing them of all obligation to make direct payment to the courier. The Vendor will deduct the amount paid for standard shipping of the returned items from the amount of the refund.

9.6 In case the customer decides to use a different courier to the service named by the Vendor, they will be liable for the shipping costs and, including liability in case of loss or damage to the products.

 

10 Privacy

10.1 The website user may obtain information as to how their personal data are used accessing the Privacy Policy.

10.2 Please read the Terms and Conditions of Use because they contain important indications about how website users’ data are processed and the security systems used.

10.3 For any other information on the Privacy Policy it is possible to send requests to the following email address: privacy@lindelepalais.com or the address of the registered offices, Via Ca’ Ricchi 7 – 40068 - San Lazzaro di Savena, Bologna, Italy.

 

11 Applicable law and dispute resolution

11.1 These General Conditions of Sale are regulated by Italian law and therefore, will be interpreted and executed in compliance with them.

 

12 Amendments and update

12.1 The General Conditions of Sale are amended from time to time, also in correspondence with changes to law. New General Conditions of Sale will enter into effect from the date of publication on the website.

Return Policy

The customer has the right to withdraw from the contract concluded with L'INDE, with no penalty , within fourteen (14) days from the goods delivery. In addition, the customer is allowed to return the goods if failures in shipping occur or the items do not correspond to the expected quality.

Goods return procedure
The right of withdrawal/return is subject to the following conditions:

  • The withdrawal/return form must be carefully and correctly filled in and forwarded to L'INDE within 14 days from the goods receipt. Furthermore, the reasons of withdrawal/return must be stated.
  • The items have to be returned by forwarding agent as indicated by L'INDE (UPS) or other courier, following the drawing up of the Return Form available at the bottom of the website.
  • Returns have not to be washed, used, worn or damaged.
  • The items have to be provided with the identification tag
  • The items have to be returned intact and not used in their original package (books, CDs and design objects with all seals intact); if you want to return a kit, please include all its components.
  • Goods must be returned by one shipment only. L'INDE reserves the right not to accept the restitution of items included in the same order but returned with more than one shipping.
  • Before shipping the goods, you will receive from L'INDE an e-mail confirmation.
  • The goods must be delivered to the forwarding agent within fourteen (14) days from the receipt of our mail confirmation.


Terms of refund
After receiving the returns, L'INDE will check the fulfilment of all requirements and send you an e-mail of confirmation/payment/replacement of your returns. L'INDE will arrange the refund of the already paid amounts, less any shipment cost and, when necessary, custom duties. Once the correct execution of the term and conditions above mentioned is verified, you will be refunded as soon as possible. At least, within fourteen (14) days from the goods receipt, L'INDE will activate the refund procedures.
In case of incorrect return procedure, as specified in this paragraph, you have no right to be refunded, whereas returned objects can be delivered to you once again, at your own expenses. Otherwise, L'INDE is allowed to keep the goods, along with the amounts paid for it.
After three months, the returned objects will be destroyed or arranged for disposal.
Should the products received indicated in the order form different from the person who arranged the payment L'INDE, in case of goods return, will refund the amount to whom effected the payment.
Shipping costs of returns, including responsibility in case of loss or damaging, are to be paid by customer. In case of faulty pieces, shipping costs are at L'INDE's expenses, if our couriers - UPS usually - is involved in the forwarding.
Refund will be arranged within a period of time depending on the form of payment selected to pay the purchasing price:

  • by credit/debit card: refund will be available depending on your credit/debit card, usually within two statements of account.
  • By bank transfer: refund will be credited on the same bank account.
  • By PayPal: the amount will be refunded on your PayPal account and will be immediately visible from the moment in which L'INDE accepts your return. The effective refund on your credit card from your PayPal account depends on the credit card, usually within 30 days.

If the object was originally intended as a present, L'INDE will refund the person who arranged the payment. Identification tag
All products are provided with an identification tag attached with a disposable seal. Please do not remove the tag, in order to be allowed to exercise your right to return the goods when necessary. L'INDE will not accept returns if tags and seals have been removed.

Privacy

L’INDE LE PALAIS S.r.l. with registered offices at Via Ca’ Ricchi 7, 40068 Bologna, Italy, Tax ID and VAT reg. no. 02522021209, (hereinafter: "L’INDE") – creator and promoter of the website lindelepalais.com (hereinafter: “website”), reserves the right to use the personal data voluntarily provided by users, in compliance with current law.

This document will explain our privacy policy so that you can understand how your personal information is managed using our services and so that you can give your express consent to the processing of your personal data in the sections of the website www.lindelepalais.com

This policy statement is provided pursuant to art. 13 of Lgs. Decree 196/2003 – Data Protection Code and the EU Regulation protecting personal data (EU 2016/679).

This policy statement only applies to this website and not to any other websites that can be consulted by users using the links.

 

Data Controller and Processor

The data controller for the data collected through the website is L’INDE LE PALAIS S.r.l. - with registered offices at Via Ca’ Ricchi 7, 40068 Bologna, Italy,  email privacy@lindelepalais.com. All data collected will be processed at the registered offices of the data controller, unless otherwise specified in this Privacy Policy. An updated list of data processors can be consulted at the registered offices of the Data Controller, who can be consulted at any time.

The data controller processes the personal data of the users implementing suitable security measures to prevent unauthorised access, disclosure, amendments or destruction of personal data. Processing will use computerised and/or electronic means, with organisational methods and logic strictly connected to the purposes stated.  Nonetheless, L’INDE cannot guarantee its users that the measures put in place for website security and transmission of information and data on the website are able to limit or exclude any risk of unauthorised access or dispersal of data by the user’s devices. For this purpose we recommend making website users make regular checks to ensure that their computer is equipped with suitable software to protect the data transmission network (such as updated antivirus programs) and that the ISP has implemented suitable measures for the safety of data transmission.

 

Communication and disclosure of shared personal data

As well as the controller, in some cases, personal data may be accessible to categories of persons involved in the organisation of the website (administration, commercial, marketing, legal, systems administration staff) or external subjects (third-party suppliers of technical services, postal couriers, hosting providers, IT companies, communications agencies), appointed, if necessary as data processors by the controller. 

In case of payment by credit card, the essential financial information for the transaction (credit/debit card number, expiry date, security code) will be directly forwarded, using encryption technology, to the banking body providing the e-payment services, without third parties having access to it in any way. This information will not be viewed or stored by L’INDE.

Personal data are processed with automatized means for the period of time strictly required to achieve the aims for which they were collected, as stated in art. 11, lett. e) of the Privacy Code.

Your personal data will never be circulated.

Your data will not be transferred to another country or international organisation.

 

Mandatory or optional nature of data provision and the result of any refusal to comply.

The release of data is optional. However, any refusal may make it impossible for L’INDE to provide the service requested.

Any failure to consent to the processing of data for marketing purposes will not have any consequence; in any case, consent may be withdrawn at any time.

 

Type of data processed

Browsing data

The computer systems and software procedures used by the website will acquire, during normal operation, some personal data the transmission of which is implicit in the use of Internet communications protocol.

This is information that is not collected to be associated with identified interests but due to their nature, they may, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or the domain names of the computers used by users connecting to the website, the URI (Uniform Resource Identifier) addresses of the resources required, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (success, error, etc.) and other parameters for the operating system and the computer system environment of the user.

These data are used for the sole purpose of acquiring anonymous statistics on the use of the website and to control its correct operation, and they are deleted immediately after processing. Data may be used to ascertain responsibility in case of hypothetical cyber crime to the detriment of the company or third parties: excepting this eventuality, data on web contacts are not permanently stored.

Other personal data

Other personal data - for example, but not limited to: email address, name, surname - are processed for the provision of the service and if necessary, to send newsletters or promotional communication, where provided.

 

Rights of the data subject

Users may exercise their rights as per art. 7 of the Privacy Code at any time, obtaining confirmation of the existence or otherwise of their personal data and to find out their content and origin, check the exactness and request integration, updates or correction.

Pursuant to Art. 7 of the Privacy Code.

1. The data subject has the right to obtain of the existence or otherwise of personal data concerning them, even if not yet registered, and the communication of said data in an intelligible form.

2. The data subject has the right to be informed of:

a) the origin of personal data;

b) the aim and method of processing;

c) the logic applied in case of processing carried out using electronic tools;

d) the identification details of the data controller, processor, and designated representative pursuant to article 5, subsection 2;

e) the identification details of the data controller and data processors; the to which personal data may be communicated or which may become aware of said data in their capacity, for example as data processing managers or persons so appointed.

3. The data subject has the right to obtain:

a) the update, correction or, where interested, the integration of their personal data;

b) the deletion, anonymization or blocking of any personal data processed unlawfully, including any data which do not need to be stored with regard to the purposes for which they were collected or subsequently processed;

c) certification that the above operations have been made known, including with regard to content, to those to whom the data have been communicated, with the exception of those cases in which notification proves impossible or requires the use of means clearly disproportionate to the right being protected.

4. The data subject is entitled to fully or partially object,
a) for legitimate reasons, to the processing of personal data, even if pertinent to the purpose of collection, to the processing of personal data.

b) to the processing of their personal data for the purpose of sending advertising or direct marketing material, or to carry out market research or commercial communication.

Pursuant to article 20 of European Regulations for the protection of personal data, the data subject has the right to receive, in a structured format, that is easy to understand and be read on an automatic device, conformation of their personal data as well as the right to transmit said data to another data controller without impediment.

Pursuant to article 77 of the European Regulations for the protection of personal data: Without prejudice to other administrative or legal recourse, the data subject considering that the processing of data regarding them is in breach of the regulation has the right to submit a complaint to the Privacy Authority for the protection of personal data (http://www.garanteprivacy.it/web/guest)

Requests are submitted to L’INDE in their capacity as data controller, at the following address privacy@lindelepalais.com. The same address can be used to request an updated list of all persons appointed by the data controller to process data.

The request for information as listed above, may be renewed at a minimum time interval of 90 days, excepting in those cases with just cause: deletion or editing of said data due to breach of law, deletion of data that cannot be used for the reasons for which they were collected.

The data controller reserves the right to make changes to this Privacy Policy at any time, informing users of this fact on this page. Therefore, please check back to this page often, taking the date of the last change made and listed at the end of the document as a reference. In case of failure to accept the changes made to this Privacy Policy, it is possible to request the data controller to delete your personal data.

Unless otherwise specified, the previous Privacy Policy will continue to be applied to personal data collected to that time.

Privacy Policy updated in December 2017.

 

ADDENDUM: COOKIE POLICY


Data Controller

The use of cookies on the website www.lindelepalais.com (“the website”) is applied in compliance with that set down in Lgs. Decree 196/03 Data Protection Act (Privacy Code) and the Provision of 8 May 2014 “Simplified arrangements to provide information and obtain consent regarding cookies" by the Italian Data Protection Authority.

 

Definitions, characteristics and application of regulations

A cookie is a small file that is sent to your browser and stored on your device when you visit a website such as this one. Cookies allow the website to function smoothly and improve performance. They also provide information to the owner of the website for statistical or advertising purposes, mainly to customize your browsing experience by remembering your preferences (e.g. your language and currency settings, to recognise you on your next visit, etc.).

Cookies are therefore used to authenticate computers, monitor sessions and store information about the activities of users accessing the website. They can also contain a unique ID code that allows tracking of the user’s browsing on the website for statistical or advertising aims. While browsing on the website, the user may receive, on their computer or mobile device, cookies from websites or web servers other than those that they are visiting (“third-party” cookies).  Some operations may not be possible without the use of cookies which in certain cases, are technically necessary for website operation.

Based on current Italian law, the user’s express consent is not always required for the use of cookies. Specifically, “technical cookies” do not required this consent, since they are used for the sole purpose of transmitting communication on an electronic communications network, or to the extent it is strictly necessary to provide a service explicitly requested by the user. In other words, these are essential cookies for the operation of the website or cookies needed to carry out activities requested by the user.

On the same level as the above technical cookies, which do not require express consent to their use, are “analytics cookies” where used directly by the site manager (so-called “first-party” or “proprietary” cookies) to collect aggregate forms of information on the number of users and the way in which they browse the website, and “functionality cookies”, which allow the user to browse according to a series of criteria selected for the purpose of improving the service provided to them.

“Profiling cookies”, on the other hand, i.e., cookies used to create user profiles for the purpose of sending advertising messages in line with the preferences of the user while browsing, required the express consent of the user.

 

Which cookies do we use and why?

The website may use different types of cookie and similar technologies, each for a specific purpose:

Session and functional cookies

Session cookies are required for the correct operation of the “website” and allow the contents to be viewed on a device, recognising the language and market of the country from which the user has chosen to connect. If the user is registered, then cookies give access the services offered and recognise the user on their next visits. Functional cookies improve browsing quality and experience.

Analytical cookies of the website and third-parties

These are cookies used exclusively to analyse anonymous statistics on the way users browse the website. These cookies do not collect any information on the identity of the user or any personal data.  The website uses some third-party services that may install their own cookies, independently. The following is a list of links to the policy statements of third parties on the use of cookies (as required by the decree to identify simplified information mechanisms and the acquisition of consent to the use of cookies - 8 May 2014): 

http://www.google.it/intl/it/policies/privacy/ 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

http://www.sharethis.com/privacy/#sthash.oNiQUPLd.dpbs

 

How to view and change cookie preferences through your Browser:

Users may authorise, block or delete (wholly or in part) cookies through the specific functions of their browser. However, in the event that all or some of the cookies are disabled, it is possible that it is not possible to view the website or that some of the functions or services are no longer available or do not function correctly and/or that the user may be forced to change or manually enter some information or preferences every time they visit the website.

For more information about how to set preferences on the use of cookies through your browser, you can see the relevant instructions:

            • Internet Explorer

            • Firefox

            • Chrome

            • Safari

 

Access to data and Customer Service

At any time, you can receive assistance and explanations on how to manage or remove cookies from your browser, by sending an email to our Customer Service or to privacy@lindelepalais.com.

This Cookie Policy was updated in December 2017.

Shipping Information

Shipping is only possible to the areas and countries listed on our website www.lindelepalais.com. Purchase requests from countries not viewed at the time of purchasing cannot be accepted.

Shipping to non EU countries is subject to customs charges, import taxes or local taxes, based on the laws in force in the country of residence. Shipping to these countries may be of two types: DDP (delivered duty paid), or DDU (delivered duty unpaid). Currently, DDP shipping is only available for the United States, Canada, Switzerland, Japan and South Korea.

Customers in countries located outside the EU are not charged VAT.

Countries located within the EU:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

 

Shipping Costs and Times

As soon as payment has been authorised and items are available, orders will be shipped in the shortest amount of time possible. Delivery times depend on the time at which orders are received.

  • Italy FREE EXPRESS DELIVERY: delivery is expected 24-48 hours from the time of dispatch.
  • Europe FREE EXPRESS DELIVERY: for orders above 250 euro, or at a charge of 15 euro. Delivery is expected within three working days.
  • United States, Canada, Japan, South Korea FREE EXPRESS DELIVERY.
  • Non EU countries: FREE EXPRESS DELIVERY: for orders above 250 euro, or at a charge of 25 euro. Customs duty to be paid by the customer.
  • RUSSIA is a different case: shipping is free but not express. Delivery is usually expected within 5-7 days from the date of shipping. 

 

Insurance

Shipping from www.lindelepalais.com is ensured against loss or damage. The insurance will apply until the goods are delivered to the address provided by the purchaser.

 

Shipping Information

www.lindelepalais.com will use the information provided by the customer at the time of order as its shipping information.

 

Shipping Information

Orders are processed from Monday-Friday at the following times: 9.00-17.30. Orders made during the weekend will be processed from the following Monday morning. Orders made on a public holiday will be processed on the following working day.

 

Shipping Documents

As required by trade laws, all shipping is accompanied by a carrier letter and official invoice stating the value of the individual items in Euro. For sale items, the invoice will state the sale amounts.

 

Tracking

At the time of shipping, the customer will receive an email stating the identification number for the shipment, which they will then be able to track on the website of UPS, DHL, FEDEX or other courier, as stated in the order.

The customer can follow the progress of their shipment on the courier’s website simply by entering the tracking number in the “Find Shipment” box. The web page will show the precise and updated movements of the package.

 

Authorised Delivery

On the arrival of the items, the customer is kindly asked to inspect the package before signing for it as proof of delivery.

If, for any reason, the package seems tampered with or if the adhesive tape is no longer intact, the customer is kindly asked to sign the receipt with reservation or to refuse the delivery.  In the event that the delivery is accepted with an unauthorised signature or there is proof that the package has been tampered with, the customer is kindly asked to return the package to the local offices of the courier and to contact us by email at customercare@lindelepalais.com.

RETURN FORM

The withdrawal/return form must be carefully and correctly filled in and sent to L'Inde Le Palais by clicking on the "send" button. In order for the request to be valid it must be filed within 14 days from reception of the goods and the reasons of withdrawal/return must be stated.
Our customer care will respond to your request as soon as possible, providing all further indications for the return.
For any additional questions please contact our customer care: customercare@lindelepalais.com

To ensure your order is correctly processed and shipped, please fill in all fields using the roman alphabet.